Mbi7 Terms & Conditions — A Complete Guide to Platform Usage for Malaysian Members

Key Terms Defined

In these mbi7 Terms & Conditions, the following expressions and words carry the meanings defined below unless the context requires otherwise:

Mbi7 Membership Eligibility

To register and use the mbi7 platform, you must meet all of the following eligibility requirements without exception:

2.1 Mandatory Eligibility Requirements

• At least 18 years at the time of registration and while using the platform.
• Refers to an individual with full legal capacity to enter into a binding agreement.
• Not legally prohibited from participating in online betting or gambling activities in your jurisdiction.
• Register only one (1) account only — multiple accounts per individual are strictly prohibited.
• Provide accurate, complete, and up-to-date information at registration and at all times.
• Not registering on behalf of any third party or allowing others to use your account.

2.2 Ineligible Parties

• Individuals under 18 years of age.
• Employees, officers, directors, or immediate family members of mbi7 staff.
• Individuals who have requested self-exclusion through the mbi7 self-exclusion programme.
• Anyone located in a jurisdiction where online gambling is fully prohibited by law.

Registration & Account Management

3.1 Registration Process

Registering for an mbi7 account is free and takes less than 2 minutes. During registration, you are required to provide accurate information including your full name, an active Malaysian mobile number, and any other requested details. Providing false or inaccurate information may result in account termination and forfeiture of any remaining balance.

3.2 Password Security

You are solely responsible for keeping your account password and login credentials confidential. mbi7 recommends that you:

• Using a strong password with a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Not sharing your password with anyone, including family members.
• Enable two-factor authentication (2FA) for added security.
• Changing your password regularly and immediately if you suspect any unauthorised access.

3.3 Identity Verification (KYC)

Mbi7 reserves the right to request identity verification documents ("KYC") at any time, particularly before processing withdrawals that exceed a certain threshold. Documents that may be required include a copy of your Malaysian identity card (MyKad), proof of current address, and proof of payment method. The KYC process is an industry standard for preventing money laundering and protecting all members.

Deposits & Withdrawals

4.1 Accepted Deposit Methods

Mbi7 accepts deposits via the following local Malaysian payment methods only:

4.2 Withdrawal Requirements

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to the same payment method used for the original deposit ("same-source withdrawal policy").
• Members must have completed identity verification (KYC) before their first withdrawal can be processed.
• Withdrawals involving bonuses must first meet the applicable wagering requirements.
• Mbi7 reserves the right to take up to 3 business days to review and process withdrawal requests.
• Withdrawals suspected of being linked to money laundering will be immediately blocked and reported to the relevant authorities.

Bonuses, Promotions & Rewards

All bonuses and promotions offered by mbi7 are subject to the specific terms stated alongside each offer. The general terms applicable to all mbi7 bonuses are as follows:

5.1 General Bonus Terms

• Each member is entitled to one Welcome Bonus only, for the lifetime of their membership.
• Bonuses cannot be withdrawn directly — they must first be used for gameplay in accordance with the applicable wagering requirements.
• The bonus wagering requirement is between 20x to 50x bonus value, depending on the promotion type.
• All bonuses have an expiry period – any bonus not used within the specified timeframe will be automatically forfeited.
• Mbi7 reserves the right to void any bonus obtained through fraudulent means, misconduct, or promotion abuse.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.

5.2 Bonus Abuse Prohibition

Mbi7 has a sophisticated system in place to detect bonus abuse. The following activities are considered abuse and may result in account termination and forfeiture of all balances:

• Opening multiple accounts to claim the same bonus.
• Colluding with other members to meet wagering requirements through illegitimate means.
• Using betting strategies specifically designed to meet wagering requirements at minimal risk (e.g., placing opposing bets on the same game).
• Providing false information to qualify for a specific bonus.

Game Rules & Wagering

6.1 Game Results

All games on the mbi7 platform operate on a fair and transparent system. Slots and digital table games use a Random Number Generator (RNG) independently certified by recognised third-party audit bodies. Live Casino games are streamed from strictly controlled studios with trained dealers. The outcome of all games is final and may not be appealed solely on the grounds of disagreement with the result.

6.2 Technical Disruptions

In the event of a technical disruption during an active game, mbi7 will endeavour to restore the state to where it was before the interruption occurred. If restoration is not possible, mbi7 reserves the right to void the round in question and refund the wagered amount to the member's account. mbi7's decision in cases of technical disruption is final.

6.3 Sports Betting

• All Sports Betting wagers are subject to the relevant sporting rules and the outcomes of governing bodies as determined by mbi7.
• Bets placed after an event has started will not be accepted unless placed in in-play mode.
• Mbi7 reserves the right to void bets placed at odds that are clearly erroneous due to system or human error.
• Postponed or cancelled events: bets will be voided unless the event is replayed within 48 hours of the originally scheduled time.

User Responsibilities & Obligations

As an mbi7 member, you bear full responsibility for ensuring lawful and responsible use of the platform. Your key obligations as an mbi7 member are:

• Keeping your account information accurate at all times and notifying mbi7 of any changes.
• Keeping your login credentials confidential and taking responsibility for all activity that occurs under your account.
• Use the mbi7 platform for personal entertainment purposes only, and not for any commercial or professional purpose.
• Not using any third-party software, bots, automated tools, or other unauthorised methods to access or use the platform.
• Complying with all applicable laws and regulations in your jurisdiction.
• Report any security vulnerabilities you discover to the mbi7 team rather than exploiting them.

Responsible Gaming

Mbi7 genuinely cares about the well-being of all our members. We are committed to responsible gaming practices and provide a range of tools to help members manage their gameplay wisely.

8.1 Self-Exclusion Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit for a specified period.
• Session Time Limit: Set a time limit on your play per session or per day.
• Playing Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: For long-term self-exclusion (6 months to 5 years), please contact the mbi7 customer support team.

Mbi7 Liability Limits

Mbi7 is not liable for any indirect, consequential, special, punitive, or exemplary losses arising from the use of the platform, including but not limited to financial losses from gaming activity, service disruptions caused by circumstances beyond our control (force majeure), third-party internet connection failures, or any decisions you make based on information available on the platform.

Mbi7's total liability to any member shall not exceed the total amount of deposits held in that member's account at the time the claim arises.

Account Termination & Suspension

10.1 Termination by Member

You may close your mbi7 account at any time by contacting our customer support team. Before closure, please ensure all valid cash balances have been withdrawn. Any bonus balance that has not met the wagering requirements will be forfeited upon account closure.

10.2 Termination by mbi7

Mbi7 reserves the right to suspend or terminate any member's account, with or without notice, under the following circumstances:

• Breach of any provision under these Terms & Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Providing false information during registration or the KYC process.
• Multiple accounts found to be linked to the same individual.
• Bonus abuse or exploitation of system vulnerabilities.
• Inappropriate or disruptive behaviour towards mbi7 staff or other members.

Disputes, Complaints & Resolution

Mbi7 places member satisfaction at the forefront and is committed to resolving every complaint fairly and promptly. The official mbi7 complaints procedure is as follows:

• Step 1: Contact the mbi7 customer support team via live chat or email at support@mbi7.click with full details of your complaint.
• Step 2: Our team will acknowledge receipt of your complaint within 24 hours and begin an investigation within 2 business days.
• Step 3: An initial decision will be provided within 7 business days. Complex cases may require up to 14 business days.
• Step 4: If you are not satisfied with the initial decision, you may request a higher-level review within 14 days from the date the decision was communicated.

Amendments to Terms & Conditions

Mbi7 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of material changes via:

• In-platform notification on your next login to mbi7.
• Email sent to the address registered on your account.
• A notice posted on the mbi7 homepage for a minimum of 14 days before the amendment takes effect.

Continued use of the mbi7 platform after the amendment's effective date constitutes full acceptance of the revised terms. If you do not agree with the changes, you may close your account before the amendment takes effect.