At mbi7, the enjoyment of playing comes with responsibility. We believe healthy gambling means playing for entertainment, not to solve financial problems. This page provides all the resources, tools, and guidance you need to play wisely on our platform.
Responsible gambling means enjoying betting and casino games as entertainment only – not as a way to earn income, settle debts, or escape from life's pressures. This is a core principle that underpins all of mbi7's policies and platform features.
Mbi7 understands that the majority of our members gamble responsibly – they set limits, play within their means, and enjoy each session as entertainment, much like watching the EPL, the Malaysia Super League, or a badminton match. However, we also recognise that a small number of players may struggle to keep their gambling habits in check, and it is for these individuals that we provide our most comprehensive support.
Responsible gambling does not mean you cannot play seriously or wager large amounts. It means every decision you make is one made consciously, with full awareness, and entirely within your control – not driven by emotional pressure, urgent financial need, or compulsive behaviour.
Answer these 5 quick questions to assess your current relationship with gaming. There are no right or wrong answers.
All these tools are available free of charge to every mbi7 member. You can activate them yourself through your account settings or by contacting our customer support team.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, the mbi7 system will automatically block any further deposits with no exceptions.
Daily / Weekly / MonthlySet the maximum amount you're willing to lose within a given period. Once this limit is reached, you won't be able to continue betting until the limit period resets. This is the most effective way to prevent large losses in a single session.
Automatic ProtectionControl how long you play each day or per session. mbi7 will send you a reminder as you approach your time limit, and automatically end the session once the limit is reached – helping you maintain a healthy balance in your daily life.
Notifications & Auto-EndNeed a break? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account will remain active but all gaming and deposit functions will be fully blocked. You can still withdraw any existing balance.
24 Hours – 30 DaysFor more serious concerns, self-exclusion is the strongest option available. You can exclude yourself from the mbi7 platform for 6 months, 1 year, 3 years, 5 years, or permanently. This decision cannot be reversed during the chosen period.
6 Months – PermanentDon't want to receive mbi7 promotions, bonus notifications, or marketing materials? You can opt out of all promotional communications at any time through your account settings, with no effect on your normal platform access.
Opt Out InstantlyAll limit changes can be activated immediately however, reducing protections (e.g., raising your deposit limit back up) requires a 7-day waiting period before taking effect — a deliberate safeguard we've built in to give you time to reconsider.
Gambling problems rarely appear overnight. They typically develop gradually. Recognising the early warning signs is the most important first step. Watch out if you or someone you care about is showing any of the following signs:
Using gambling as a way to escape from problems, work stress, grief, or everyday anxiety rather than for enjoyment.
Persistently trying to "chase" lost money by continuing to play or increasing bet sizes – even as the situation worsens.
Hiding gambling habits from family or friends, or being dishonest about the amount of money wagered or time spent on the platform.
Borrowing money from family, friends, or other sources to play, or using funds meant for essentials such as rent, bills, or food.
Repeatedly attempting to stop or cut back on gambling but being unable to do so, even when you are aware of the negative impact it is having on your life.
Skipping work, neglecting family responsibilities, or dropping social activities just to keep playing on the platform.
Using mbi7's self-control tools is simple and can be done on your own in just a few minutes:
Open the mbi7 platform and log in with your account credentials. Make sure you are on your account's main page.
Click on your profile icon or username, then select "Account Settings" or "Playing Controls" from the dropdown menu.
Choose the type of limit you want to set – deposit, loss, or playing time. Enter the amount or duration that works for you.
Confirm your changes. Stronger protections (stricter limits) take effect immediately. You will receive a confirmation email.
If you need immediate assistance or are unsure how to use any of the self-control tools, contact mbi7 customer support via 24/7 live chat – our team will walk you through the process step by step.
For self-exclusion requests, please contact the mbi7 customer support team directly via live chat or email at support@mbi7.click. The self-exclusion will be activated within 24 hours of your request being received.
Responsible gaming is not a slogan — it is a core policy that shapes every operational decision we make.
Mbi7 uses a strict age verification system during registration. All accounts must be verified as belonging to an individual aged 18 or above before access to any games or deposits is permitted. KYC verification is conducted to prevent underage use of the platform.
Mbi7 actively educates members on the risks of problem gambling through in-platform information, periodic reminders during play sessions, and guidance resources such as this page. We believe an informed player is a safer player.
The mbi7 team continuously monitors member gameplay patterns. If we detect any concerning changes in your behaviour — such as a sudden increase in deposits or time spent playing — we will proactively reach out to check in on you.
The mbi7 platform is built with technically embedded safety features – automatic limits, reminder messages during extended sessions, and a clear display of your playing time so you always know how long and how much you have played.
Mbi7 supports and encourages members who need help to reach out to professional support organisations in Malaysia. We provide contact details and referrals to appropriate counselling and support services for problem gambling.
Every mbi7 member can access a full history of their gaming activity at any time – total amounts wagered, winnings, losses, and duration of play. This transparency helps you make an accurate assessment of your own gambling habits.
Answers to the most frequently asked questions about responsible gambling at mbi7.
You don't have to face this alone. Help and support resources are available to you in Malaysia.
A free counselling and mental health support service operating around the clock for Malaysians who need help with gambling-related problems and other mental health issues.
The mbi7 customer support team is available 24/7 to help you activate self-control tools or discuss any concerns you may have.
Email our dedicated responsible gaming team for confidential, personalised support on your own schedule.
Asking for help is a sign of strength, not weakness. Many people who have been in your position have gone on to recover and live happier, healthier lives. The first step is the most important one — and we're here to help you take it.
Mbi7 offers Live Casino, slots, Sports Betting on the EPL, Malaysia Super League, badminton, and over 200 other games – all within a responsible, safe, and enjoyable environment. Register now and make use of our self-control tools from day one.
Deposit from RM20 via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, or FPX. For users aged 18 and above only. Play responsibly.